Customer satisfaction is our top priority. Our logistics team is working to ensure your delivery arrives as soon as possible. Your patience and understanding are highly appreciated!
1. Which countries do you deliver to?
Currently, we provide FREE shipping on orders over $300 to all around the world.
2. Order processing time.
Order Processing Time is the time elapsed between when you place your order and when we hand over the order to the delivery service.
Generally, orders are shipped within 1 working day of payment.
Our warehouse only operates on Monday-Friday during standard business hours and takes normal holidays. Orders made during weekends or holidays may take a longer time.
3. Shipping time & costs.
Our logistics team will process your order as soon as possible. Typically, you will receive the product within 7-10 days. We provide FREE shipping on orders over $300. If the order is less than $300, we will charge $30 logistics fee.
4. Order cancellation.
Please login to your account and submit a cancellation request in your account. For shipped orders, please contact us to arrange a return. Check our Return Policy. Email: support@motoeye.com.
5. Tracking package.
An email with a tracking number will be sent to your email once the order has been shipped. Please note: Tracking information may take 24 to 72 hours to update and may take longer during weekends, events, or holidays.
With the tracking number provided, you can check the tracking number through the Carrier’s website for your order delivery time.
If you cannot track your package, please contact us directly. Email: support@motoeye.com.
6. Delivery time.
Delivery time varies by location. You can check the tracking number through your carrier’s website for more information about your order delivery time.
7. Tax information.
The product price does not include import tax.
For USA, we ship from local warehouses, so there is no import tax. Per your local laws, GST or TAX may apply.
For other countries, import tax or VAT may apply.
8. Other shipping problems.
If you have any problem about shipping, you can email us at support@motoeye.com.
Product purchased from motoeye.com can be returned by the original purchaser within 30 days from the date the product was ordered. Any request after 30 days will not be honored. Products purchased through any other channels, including second-hand purchases (even if the product is new) are not covered by this policy. If this product was purchased from a third-party seller, please refer to the seller's related policy for this product.
1. Return & Exchange Conditions
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them.
All items must be in excellent condition, unworn and undamaged, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase. Please include all the components, accessories, and promotional items that were included when returning the product. It is important to pack the returned product securely in its original packaging.
The product should be free from any man-made damage that would hinder its resale. When returning or exchanging items, customers must use a shipping method providing tracking information.
We accept a change of mind return. Returns are eligible within 30 days of receipt of the product.
2. General Return Process
Initiate a return: To request a return or refund, please log into your account and select My Orders, select the Return and Refund button to proceed with your request. If you placed your order as a guest, please contact support@motoeye.com and provide us with your order number.
Ship the item back: If your return is accepted, we’ll provide you a return label in the email, and instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted.)
Refund or exchange: When we receive your return/exchange, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.
3. Return Charge
If the return is requested because of a mistake on our part (like shipping the incorrect product, quality problems, etc) we will provide a full refund.
For USA, we have local warehouse, we'll cover your return shipping costs. Returns are eligible within 30 days of receipt of the product.
For any other return requests, you will have to cover the shipping cost yourself.
4. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days. Please note that the refund period may vary depending on the payment method and subject to the processing duration of the payment agency. If you haven’t received the refund within 2-3 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@motoeye.com.
5. Cancellation
Please log into your account and submit a cancellation request in your account. For shipped orders, if you do not need it anymore, please contact us to arrange a return.
Email: support@motoeye.com
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, the MOTOEYE service team is still available to you, please contact support@motoeye.com for a better solution. If anything is unclear, or you have more questions, feel free to contact our customer support team.
Email: support@motoeye.com
